"Yes Sir !! "

Recently I was privy to a Leadership Council meeting of an organization which has run into choppy waters. The atmosphere in the plush conference room was grave and the top management had grim looks on their faces. 

The MD of the organization initiated the discussion 

"Team , we are not doing well at all ! The cash flow of the organization is stifled and there have been layoffs in all the departments . We need to gear up ... "

"Yes Sir ... " there was unified assertion by everybody in the room. 

"But we have launched a few new initiatives and I think we will be able to recover soon , Right ? " He smiled

"Yes Sir... " everyone smiled.

"Anyone has any suggestions or ideas ? "

All quiet. 

"Yes, Mr. X ... what do you say?  You and your department will never improve, right !"

Mr X squirmed uncomfortably.

As a coach and a consultant, the following week I had several meetings across the organization.  Itreally made me wary about telling the MD about the findings. 

Given the culture of the organization , will he be able to take the feedback ? 

I applied the first rule of giving constructive feedback 

"Sir, I will be giving you some bad news . I hope you are open to it. Mostly it is to do with cultural changes at the top  "

The MD was really taken aback. No one gave him "bad" feedback ! 

"Uh.. hmm ...yes, please go ahead"

I hoped I had made him prepared for the comments . 

Lack of  planned approach towards work  : As an organization, we  do not appreciate planning for work and consider it a wastage of time.  This results in adhoc work, wastage of time and resource, lack of professionalism and customer dissatisfaction. We should promote planning.

Lack of accountability and ownership : As an organization, we should drive accountability and ownership down to the grass root level. This will not happen with a carrot and stick approach, but it  will happen through cultural and behavioural changes from the top. Very frequent feedback,  taking people to task for not doing particular work at the given time / effort,  taking unplanned leaves, not performing as per the expectation.  If after feedback, people do not improve, they should be pruned away from the organization.

Top down culture : We do not take bright ideas from the people on the field. Here we sometimes miss out on opportunities for improvement. On the other hand, anything told from the top is almost never disputed even by the senior members. So , what happens is that we are deprived of contradictory ideas and cannot improve upon the ideas. We should appreciate and encourage people to contradict and give their views rather than agreeing to everything.

Fixed mindset about certain people / department :  There seems to be a  closed and fixed mindset about specific people and departments.  Even when improvement are  done or rectification and corrections are done, the impressions do not change. This results in demotivation and productivity decreases since the feeling is that whatever is being done, it will not be taken well. We should have an open mind and listen and take 360 degree feedback We should look at data and then come to conclusion rather than have a fixed mindset or be judgemental.

The MD did not smile . 

Maybe this was the first time that someone gave him negative comments. 

But high time he learnt to take feedback so that he can bring his company back on track.

Yes, You can !

Once upon a time, there was a huge tree, below which lived a group of chickens.

On that tree ,in a nice little nest, lived an Eagle , protecting her four eggs. 

One day, there was a storm and one egg fell from the nest on the hay kept near the chickens. 

The chickens hatched the egg and when a baby eagle came out , they looked at it in wonder.  They loved the baby eagle and wanted to protect it. 

Days passed and very lovingly and with lots of care, the eagle was raised like a chicken. The eagle loved his home and family and believed that it was a chicken. While playing he sometimes looked at the sky and saw the birds soaring high. He pined to be as mighty and strong like the eagles and wanted to zoom and soar high in the blue firmament. 

"I wish I could fly as high as them ... !" he sighed

The chickens laughed at him . 

"You cannot fly. You are a chicken and chickens can neither fly nor soar ". 

The little eagle stared at the sky and looked at the Eagle's nest on the tree, dreaming that he could fly like them . But every time he talked about his dream, he was told it cannot be done. It is impossible. 

As he grew older, he stopped dreaming. He believed firmly that he could never fly.  He lived his life like a chicken and one fine day, died , with his dead dream. 

Dream and dream BIG 

Believe yourself and not what others tell you.  You never know how close your are towards your goal.  

Believe that you are the Eagle and not what other Chickens tell you.